Privacy Policy

Last Updated: [03 / August / 2025]

At DAAAQ Courier, we value the trust you place in us. This Privacy Policy explains how we collect, use, store, and protect your personal information—whether you're a shop owner (franchisee) using our platform, or a customer booking a parcel through one of our partner stores.

1. Who We Are

DAAAQ Courier (“Company”, “we”, “our”, or “us”) is a courier and logistics platform, enabling local shop owners to offer parcel booking services to consumers. We work with third-party logistics providers to fulfill delivery operations.

2. What Information We Collect

a. From Franchise Partners (Shop Owners):

  • Name, shop name, and contact details
  • Address and business PAN/GST details
  • Bank account or UPI information (for settlements)
  • Location data (if app-based check-in/check-out is used)

b. From End Consumers (via Shop Owners):

  • Sender & receiver name and contact details
  • Pickup & delivery addresses
  • Parcel description and value
  • Proof of delivery, signatures, and ID (where applicable)

c. Automatically Collected Data:

  • Device & browser information
  • IP address
  • App or website usage patterns

3. How We Use Your Information

We use the data to:

  • Register and onboard shop owners as our franchise partners
  • Facilitate parcel bookings and pickups
  • Generate shipping labels, track shipments, and handle delivery updates
  • Process payments and refunds
  • Comply with legal and regulatory obligations
  • Improve our services and prevent fraud

4. Data Sharing & Third Parties

We do not sell your personal data. However, we may share information with:

  • Third-party logistics partners (e.g., Delhivery, Blue Dart) for shipment fulfillment
  • Payment processors for settlements and refunds
  • Government authorities if legally mandated
  • Service providers for technology, cloud storage, analytics, or support functions (under strict confidentiality agreements)

5. Data Storage & Security

We implement reasonable and industry-standard technical and organizational safeguards to protect your information from unauthorized access, loss, misuse, or alteration. All data is stored securely in compliance with Indian data protection laws.

6. Data Retention

We retain data only as long as necessary for business, legal, or regulatory purposes. Franchisee and shipment records are typically retained for a minimum of 5 years as per standard compliance requirements.

7. Your Rights

Subject to applicable laws, you may request:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion or restriction of use (where permitted)
  • Withdrawal of consent (where processing is based on consent)

For any such request, please email us at [email protected].

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors.

9. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website/app, and material changes will be notified.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, reach out to:

Privacy Officer
DAAAQ Courier

Email: [email protected]