DAAAQ Refund Policy

1. Scope of Refunds

  • Refunds are available only for service charges related to failed or undelivered shipments, excluding third-party courier fees.
  • Eligible in cases of:
    • Parcel not delivered due to our error.
    • Booking cancellations accepted at least 24 hours before the scheduled pickup.
  • Ineligible cases:
    • Delays or issues caused by logistics partners.
    • Incorrect recipient details or packaging problems.
    • Events beyond our control (force majeure).

2. How to Request a Refund

  • Submit a refund request via email to our Customer Support at [email protected] within 7 days of expected delivery.
  • Include:
    • Booking or tracking number.
    • Reason for the refund request.
    • Preferred refund method (original payment or account credit).
  • We'll review and respond within 5 business days.

3. Refund Processing

  • Approved refunds will be processed within 7 business days.
  • Refunds follow the original transaction method, unless specified otherwise.
  • You'll receive a confirmation email once the refund is completed.

4. Disputes & Escalation

If your request is denied, you may appeal by contacting our Legal Department at [email protected] with relevant details and documentation.

5. Updates to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website, and continued use of our services after such updates implies acceptance.

6. Contact Us

For other queries or support:

daaaq.com