Terms & Conditions

Last Updated: [03 / August / 2025]

These Terms and Conditions (“Terms”) govern your use of the services provided by DAAAQ Courier, whether you are a franchise partner (shop owner) or an end consumer booking a parcel through one of our partner locations. By using our services, you agree to be bound by these Terms.

1. Definitions

  • “Company” refers to DAAAQ Courier, the logistics platform provider.
  • “Franchisee” or “Partner” refers to a shop owner onboarded to offer our parcel booking services.
  • “Customer” refers to the sender or receiver of a parcel.
  • “Logistics Partner” refers to third-party courier companies like Delhivery, Blue Dart, etc.
  • “Services” refers to parcel booking, pickup, tracking, delivery, and related logistics services.

2. Eligibility

  • Franchisees must be 18+ years old and legally capable of entering into contracts.
  • The Company reserves the right to accept or reject any franchise application or customer booking at its sole discretion.

3. Role of the Company

  • The Company acts as a logistics aggregator.
  • It does not own or operate any transport fleet or courier personnel.
  • All parcel movement is executed by authorized third-party Logistics Partners.

4. Franchisee Obligations

Franchise partners must:

  • Collect accurate sender & receiver details.
  • Ensure correct packaging and declaration of parcel contents.
  • Not accept illegal, prohibited, or dangerous items.
  • Safeguard customer data and comply with privacy laws.
  • Remit booking payments or COD amounts as per the agreed settlement cycle.

5. Parcel Booking & Delivery

  • All bookings must comply with the packaging guidelines and weight/size limits of the assigned Logistics Partner.
  • Delivery timelines are indicative, not guaranteed.
  • Loss, damage, or delay due to force majeure or partner failure is not the Company’s liability.

6. Prohibited Items

Franchisees and customers must not book:

  • Drugs, firearms, explosives, or hazardous materials
  • Counterfeit goods or items banned by Indian law
  • Perishable or temperature-sensitive items unless explicitly permitted

Violation may result in legal action, cancellation of franchise rights, or reporting to authorities.

7. Fees & Payments

  • Franchisees agree to the commission, pricing, and settlement structure shared during onboarding.
  • Customers agree to pay applicable service charges, including shipping, insurance (if opted), and applicable taxes.

8. Liability & Disclaimers

The Company is not liable for:

  • Delays, damages, or loss caused by the Logistics Partner
  • Incorrect customer data provided by the Franchisee or end user
  • Force majeure events (natural disasters, political unrest, strikes, etc.)

In case of disputes, the Company will facilitate communication with the Logistics Partner but does not guarantee compensation.

9. Termination

The Company may suspend or terminate any franchise account for:

  • Breach of these Terms
  • Fraud or misrepresentation
  • Repeated customer complaints
  • Legal violations

Either party can terminate the franchise relationship with 7 days’ written notice.

10. Intellectual Property

All software, logos, materials, and brand elements used in this platform are the sole property of DAAAQ Courier and may not be copied, reproduced, or misused without written permission.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana.

12. Changes to Terms

The Company may modify these Terms at any time. Updated versions will be posted on our website/app. Continued use of the services constitutes acceptance of the revised Terms.

13. Contact Us

For any questions or grievances:

Legal Department
DAAAQ Courier
Email: [email protected]